EXPO Education Schedule
Check out the great training programs available at EXPO this year. Click here to find out more: http://www.hpbexpo.com/pub/Education-Program1Fireplace Installer Training System
FITS is an organized, effective, method of training installers. Click here to learn more: http://www.fitstraining.org/Home Study Manuals
BUSINESS MANAGEMENT
Hiring, Retaining and Empowering EmployeesBuy this workbook to learn how to hire professional employees and how to retain them. This popular workbook has been rewritten for 2009. The best way to find and keep good employees is explored through top notch recruiting and hiring techniques.
Description: http://hpbef.org/products/hiring.html
Order: http://hpbef.org/online_store.html#business
Professional Service is Profitable Developing and Managing a Profitable Installation and Service Department
This guidebook serves as a reference tool to assist hearth professionals in creating a service department, or better managing this essential activity within the business.
Description: http://hpbef.org/products/proService.html
Order: http://hpbef.org/online_store.html#business Sales & Marketing
Hearth 101: Introduction to Hearth Systems
Hearth 101 provides fundamental product knowledge and technical information about all major categories of hearth appliances and venting systems. New and intermediate level sales and customer service personnel gain confidence and effectiveness in communication with customers from quickly learning the fundamentals of industry products, how they work, and what they require for safety and performance.
Description: http://hpbef.org/products/hearth101V2.html
Order: http://hpbef.org/online_store.html#sales
Using Hearth 101 for Sales and Customer Service
Using Hearth 101 demonstrates how sales and customer service personnel can effectively combine technical knowledge from Hearth 101 with basic sales technique and customer service skills to make sales.and to get referrals and repeat sales.
Description: http://hpbef.org/products/hearth101V2.html
Order: http://hpbef.org/online_store.html#sales