2024 Events

MONCTON HANDS-ON TRAINING EVENT

Thursday, April 25 & Friday, April 26 | Hilton Canvas Moncton

HPBAC Member: $195
Non-Member: $275

Accommodation

Book under HPBAC by phone: 1-506-800-8118 
Book online: bit.ly/hiltonmoncton

Session Descriptions

Hands-On
SIT & Dexen Electronic Ignition Control Systems
  • Hearth Troubleshooting Tactics – House as a System, Appliance Isolation, Best Practices
  • Components – Valves, Pilot Assemblies, Control Boards (Proflame 0, Proflame 1 & Dexen GM6K), Control Options
  • Live Gas and Electrical Hands-On Testing – Proflame 2, Dexen GM6K
  • Questions and Final Interactive Quiz
Maxitrol GV60 Remote Electronic Ignition Control Systems
  • Covers both generations of control systems – PLUS/MAX and Valor10.
  • Hands-on training for troubleshooting the controls including the use of various testing tools
  • Attendees will learn methods to solve most issues with a single visit to a customer’s home
    Sales
    Asking Probing Questions
    • What questions will keep you engaged with your potential customer?
    • Why Probing is one of the most important steps of the sales process
    • Techniques for active listening and empathetic communication
    • Building trust and rapport with clients through meaningful dialogue
    Sales Process
    • Continues from Asking Probing Questions
    • 7-step and 4 step sales processes
    • Adapting to technology in the sales process
    • Interpretation of manufacturer manual content
    Technical
    Installation Prep to Prevent Service-Related Issues
    • Checklist and setup procedures that will assist the installation teams
    • Planning, Installing, finishing and commissioning tips
    • Troubleshooting and documentation during the install and setup phase
    Maxitrol GV60 Remote Electronic Ignition Control Systems
    • Covers both generations of control systems – PLUS/MAX and Valor10.
    • Hands-on training for troubleshooting the controls including the use of various testing tools
    • Attendees will learn methods to solve most issues with a single visit to a customer’s home
    Other
    Retailer Focus Group
    • Discussion on top issues retailers are facing in your area
    • How HPBAC can help
    Public Affairs Update
    • Highlights of current proactive and reactive work
    • Responses to bans and restrictions
    • Upcoming campaigns

    NANAIMO HANDS-ON TRAINING DAY

    Monday, May 6 | The Grand Hotel Nanaimo

    HPBAC Member: $195
    Non-Member: $275

    Accommodations

    Booking info coming soon!

    Session Descriptions

    Hands-On
    SIT & Dexen Electronic Ignition Control Systems
    • Hearth Troubleshooting Tactics – House as a System, Appliance Isolation, Best Practices
    • Components – Valves, Pilot Assemblies, Control Boards (Proflame 0, Proflame 1 & Dexen GM6K), Control Options
    • Live Gas and Electrical Hands-On Testing – Proflame 2, Dexen GM6K
    • Questions and Final Interactive Quiz
    Maxitrol GV60 Remote Electronic Ignition Control Systems
    • Covers both generations of control systems – PLUS/MAX and Valor10.
    • Hands-on training for troubleshooting the controls including the use of various testing tools
    • Attendees will learn methods to solve most issues with a single visit to a customer’s home
      Sales
      Asking Probing Questions
      • What questions will keep you engaged with your potential customer?
      • Why Probing is one of the most important steps of the sales process
      • Techniques for active listening and empathetic communication
      • Building trust and rapport with clients through meaningful dialogue
      Sales Process
      • Continues from Asking Probing Questions
      • 7-step and 4 step sales processes
      • Adapting to technology in the sales process
      • Interpretation of manufacturer manual content
      Technical
      Installation Prep to Prevent Service-Related Issues
      • Checklist and setup procedures that will assist the installation teams
      • Planning, Installing, finishing and commissioning tips
      • Troubleshooting and documentation during the install and setup phase
      Maxitrol GV60 Remote Electronic Ignition Control Systems
      • Covers both generations of control systems – PLUS/MAX and Valor10.
      • Hands-on training for troubleshooting the controls including the use of various testing tools
      • Attendees will learn methods to solve most issues with a single visit to a customer’s home
      Other
      Retailer Focus Group
      • Discussion on top issues retailers are facing in your area
      • How HPBAC can help
      Public Affairs Update
      • Highlights of current proactive and reactive work
      • Responses to bans and restrictions
      • Upcoming campaigns

      LANGLEY HANDS-ON TRAINING DAY

      Wednesday, May 8 | Sandman Hotel Langley

      HPBAC Member: $195
      Non-Member: $275

      Accommodations

      Sandman Hotel Langley, 8828 201 Street

      Book by phone: 1-800-726-3626
      Book online: hpbac.org/sandman-langley
      Group code: 2405HEARTH 

      Session Descriptions

      Hands-On
      SIT & Dexen Electronic Ignition Control Systems
      • Hearth Troubleshooting Tactics – House as a System, Appliance Isolation, Best Practices
      • Components – Valves, Pilot Assemblies, Control Boards (Proflame 0, Proflame 1 & Dexen GM6K), Control Options
      • Live Gas and Electrical Hands-On Testing – Proflame 2, Dexen GM6K
      • Questions and Final Interactive Quiz
      Maxitrol GV60 Remote Electronic Ignition Control Systems
      • Covers both generations of control systems – PLUS/MAX and Valor10.
      • Hands-on training for troubleshooting the controls including the use of various testing tools
      • Attendees will learn methods to solve most issues with a single visit to a customer’s home
        Sales
        Asking Probing Questions
        • What questions will keep you engaged with your potential customer?
        • Why Probing is one of the most important steps of the sales process
        • Techniques for active listening and empathetic communication
        • Building trust and rapport with clients through meaningful dialogue
        Sales Process
        • Continues from Asking Probing Questions
        • 7-step and 4 step sales processes
        • Adapting to technology in the sales process
        • Interpretation of manufacturer manual content
        Technical
        Installation Prep to Prevent Service-Related Issues
        • Checklist and setup procedures that will assist the installation teams
        • Planning, Installing, finishing and commissioning tips
        • Troubleshooting and documentation during the install and setup phase
        Maxitrol GV60 Remote Electronic Ignition Control Systems
        • Covers both generations of control systems – PLUS/MAX and Valor10.
        • Hands-on training for troubleshooting the controls including the use of various testing tools
        • Attendees will learn methods to solve most issues with a single visit to a customer’s home
        Other
        Retailer Focus Group
        • Discussion on top issues retailers are facing in your area
        • How HPBAC can help
        Public Affairs Update
        • Highlights of current proactive and reactive work
        • Responses to bans and restrictions
        • Upcoming campaigns

        KELOWNA HANDS-ON TRAINING DAY

        Friday, May 10 | UBC Okanagan Campus

        HPBAC Member: $195
        Non-Member: $275

        Accommodations

        Four Points Kelowna Airport, 5505 Airport Way

        More info coming soon!

        Session Descriptions

        Hands-On
        SIT & Dexen Electronic Ignition Control Systems
        • Hearth Troubleshooting Tactics – House as a System, Appliance Isolation, Best Practices
        • Components – Valves, Pilot Assemblies, Control Boards (Proflame 0, Proflame 1 & Dexen GM6K), Control Options
        • Live Gas and Electrical Hands-On Testing – Proflame 2, Dexen GM6K
        • Questions and Final Interactive Quiz
        Maxitrol GV60 Remote Electronic Ignition Control Systems
        • Covers both generations of control systems – PLUS/MAX and Valor10.
        • Hands-on training for troubleshooting the controls including the use of various testing tools
        • Attendees will learn methods to solve most issues with a single visit to a customer’s home
          Sales
          Asking Probing Questions
          • What questions will keep you engaged with your potential customer?
          • Why Probing is one of the most important steps of the sales process
          • Techniques for active listening and empathetic communication
          • Building trust and rapport with clients through meaningful dialogue
          Sales Process
          • Continues from Asking Probing Questions
          • 7-step and 4 step sales processes
          • Adapting to technology in the sales process
          • Interpretation of manufacturer manual content
          Technical
          Installation Prep to Prevent Service-Related Issues
          • Checklist and setup procedures that will assist the installation teams
          • Planning, Installing, finishing and commissioning tips
          • Troubleshooting and documentation during the install and setup phase
          Maxitrol GV60 Remote Electronic Ignition Control Systems
          • Covers both generations of control systems – PLUS/MAX and Valor10.
          • Hands-on training for troubleshooting the controls including the use of various testing tools
          • Attendees will learn methods to solve most issues with a single visit to a customer’s home
          Other
          Retailer Focus Group
          • Discussion on top issues retailers are facing in your area
          • How HPBAC can help
          Public Affairs Update
          • Highlights of current proactive and reactive work
          • Responses to bans and restrictions
          • Upcoming campaigns

          WINNIPEG HANDS-ON TRAINING EVENT

          Wednesday, May 15 & Thursday, May 16 | Canad Inns Fort Garry

          HPBAC Member: $195
          Non-Member: $275

          Accommodations

          Canad Inns Fort Garry, 1824 Pembina Hwy

          Book online: hpbac.org/canadinnwinnipeg
          Book by phone:
          1-855-516-1090
          Group code: 650041

          Session Descriptions

          Hands-On
          SIT & Dexen Electronic Ignition Control Systems
          • Hearth Troubleshooting Tactics – House as a System, Appliance Isolation, Best Practices
          • Components – Valves, Pilot Assemblies, Control Boards (Proflame 0, Proflame 1 & Dexen GM6K), Control Options
          • Live Gas and Electrical Hands-On Testing – Proflame 2, Dexen GM6K
          • Questions and Final Interactive Quiz
          Maxitrol GV60 Remote Electronic Ignition Control Systems
          • Covers both generations of control systems – PLUS/MAX and Valor10.
          • Hands-on training for troubleshooting the controls including the use of various testing tools
          • Attendees will learn methods to solve most issues with a single visit to a customer’s home
            Sales
            Asking Probing Questions
            • What questions will keep you engaged with your potential customer?
            • Why Probing is one of the most important steps of the sales process
            • Techniques for active listening and empathetic communication
            • Building trust and rapport with clients through meaningful dialogue
            Sales Process
            • Continues from Asking Probing Questions
            • 7-step and 4 step sales processes
            • Adapting to technology in the sales process
            • Interpretation of manufacturer manual content
            Technical
            Installation Prep to Prevent Service-Related Issues
            • Checklist and setup procedures that will assist the installation teams
            • Planning, Installing, finishing and commissioning tips
            • Troubleshooting and documentation during the install and setup phase
            Maxitrol GV60 Remote Electronic Ignition Control Systems
            • Covers both generations of control systems – PLUS/MAX and Valor10.
            • Hands-on training for troubleshooting the controls including the use of various testing tools
            • Attendees will learn methods to solve most issues with a single visit to a customer’s home
            Other
            Retailer Focus Group
            • Discussion on top issues retailers are facing in your area
            • How HPBAC can help
            Public Affairs Update
            • Highlights of current proactive and reactive work
            • Responses to bans and restrictions
            • Upcoming campaigns

            LONDON HANDS-ON TRAINING DAY

            Monday, June 3 | Best Western Stoneridge Inn

            HPBAC Member: $195
            Non-Member: $275

            Accommodations

            Best Western Stoneridge Inn, 6675 Burtwistle Lane

            Book by phone: 519-652-6022
            Book online: hpbac.org/stoneridgeinn-london
            Group code: L58FI6D5

            Session Descriptions

            Hands-On
            Intellifire Intermittent Pilot Ignition Systems
            • More info coming soon
            Maxitrol GV60 Remote Electronic Ignition Control Systems
            • Covers both generations of control systems – PLUS/MAX and Valor10.
            • Hands-on training for troubleshooting the controls including the use of various testing tools
            • Attendees will learn methods to solve most issues with a single visit to a customer’s home
              Sales
              Asking Probing Questions
              • What questions will keep you engaged with your potential customer?
              • Why Probing is one of the most important steps of the sales process
              • Techniques for active listening and empathetic communication
              • Building trust and rapport with clients through meaningful dialogue
              Sales Process
              • Continues from Asking Probing Questions
              • 7-step and 4 step sales processes
              • Adapting to technology in the sales process
              • Interpretation of manufacturer manual content
              Technical
              Installation Prep to Prevent Service-Related Issues
              • Checklist and setup procedures that will assist the installation teams
              • Planning, Installing, finishing and commissioning tips
              • Troubleshooting and documentation during the install and setup phase
              Maxitrol GV60 Remote Electronic Ignition Control Systems
              • Covers both generations of control systems – PLUS/MAX and Valor10.
              • Hands-on training for troubleshooting the controls including the use of various testing tools
              • Attendees will learn methods to solve most issues with a single visit to a customer’s home
              Other
              Retailer Focus Group
              • Discussion on top issues retailers are facing in your area
              • How HPBAC can help
              Public Affairs Update
              • Highlights of current proactive and reactive work
              • Responses to bans and restrictions
              • Upcoming campaigns

              BARRIE HANDS-ON TRAINING DAY

              Wednesday, June 5 | Monte Carlo Inn Barrie

              HPBAC Member: $195
              Non-Member: $275

              Accommodations

              Booking info coming soon!

              Session Descriptions

              Hands-On
              SIT & Dexen Electronic Ignition Control Systems
              • Hearth Troubleshooting Tactics – House as a System, Appliance Isolation, Best Practices
              • Components – Valves, Pilot Assemblies, Control Boards (Proflame 0, Proflame 1 & Dexen GM6K), Control Options
              • Live Gas and Electrical Hands-On Testing – Proflame 2, Dexen GM6K
              • Questions and Final Interactive Quiz
              Maxitrol GV60 Remote Electronic Ignition Control Systems
              • Covers both generations of control systems – PLUS/MAX and Valor10.
              • Hands-on training for troubleshooting the controls including the use of various testing tools
              • Attendees will learn methods to solve most issues with a single visit to a customer’s home
                Sales
                Asking Probing Questions
                • What questions will keep you engaged with your potential customer?
                • Why Probing is one of the most important steps of the sales process
                • Techniques for active listening and empathetic communication
                • Building trust and rapport with clients through meaningful dialogue
                Sales Process
                • Continues from Asking Probing Questions
                • 7-step and 4 step sales processes
                • Adapting to technology in the sales process
                • Interpretation of manufacturer manual content
                Technical
                Installation Prep to Prevent Service-Related Issues
                • Checklist and setup procedures that will assist the installation teams
                • Planning, Installing, finishing and commissioning tips
                • Troubleshooting and documentation during the install and setup phase
                Maxitrol GV60 Remote Electronic Ignition Control Systems
                • Covers both generations of control systems – PLUS/MAX and Valor10.
                • Hands-on training for troubleshooting the controls including the use of various testing tools
                • Attendees will learn methods to solve most issues with a single visit to a customer’s home
                Other
                Retailer Focus Group
                • Discussion on top issues retailers are facing in your area
                • How HPBAC can help
                Public Affairs Update
                • Highlights of current proactive and reactive work
                • Responses to bans and restrictions
                • Upcoming campaigns

                OTTAWA HANDS-ON TRAINING DAY

                Friday, June 7 | Venue TBD

                HPBAC Member: $195
                Non-Member: $275

                Accommodations

                Booking info coming soon!

                Session Descriptions

                Hands-On
                Intellifire Intermittent Pilot Ignition Systems
                • More info coming soon
                Maxitrol GV60 Remote Electronic Ignition Control Systems
                • Covers both generations of control systems – PLUS/MAX and Valor10.
                • Hands-on training for troubleshooting the controls including the use of various testing tools
                • Attendees will learn methods to solve most issues with a single visit to a customer’s home
                  Sales
                  Asking Probing Questions
                  • What questions will keep you engaged with your potential customer?
                  • Why Probing is one of the most important steps of the sales process
                  • Techniques for active listening and empathetic communication
                  • Building trust and rapport with clients through meaningful dialogue
                  Sales Process
                  • Continues from Asking Probing Questions
                  • 7-step and 4 step sales processes
                  • Adapting to technology in the sales process
                  • Interpretation of manufacturer manual content
                  Technical
                  Installation Prep to Prevent Service-Related Issues
                  • Checklist and setup procedures that will assist the installation teams
                  • Planning, Installing, finishing and commissioning tips
                  • Troubleshooting and documentation during the install and setup phase
                  Maxitrol GV60 Remote Electronic Ignition Control Systems
                  • Covers both generations of control systems – PLUS/MAX and Valor10.
                  • Hands-on training for troubleshooting the controls including the use of various testing tools
                  • Attendees will learn methods to solve most issues with a single visit to a customer’s home
                  Other
                  Retailer Focus Group
                  • Discussion on top issues retailers are facing in your area
                  • How HPBAC can help
                  Public Affairs Update
                  • Highlights of current proactive and reactive work
                  • Responses to bans and restrictions
                  • Upcoming campaigns

                  CALGARY HANDS-ON TRAINING DAY

                  Wednesday, June 19 | Deerfoot Inn & Casino

                  HPBAC Member: $195
                  Non-Member: $275

                  Accommodations

                  Deerfoot Inn & Casino, 11500–35 Street SE #1000

                  Book by phone: 403-723-4037
                  Book online: hpbac.org/deerfootinn-calgary
                  Group code: 1143844

                  Session Descriptions

                  Hands-On
                  SIT & Dexen Electronic Ignition Control Systems
                  • Hearth Troubleshooting Tactics – House as a System, Appliance Isolation, Best Practices
                  • Components – Valves, Pilot Assemblies, Control Boards (Proflame 0, Proflame 1 & Dexen GM6K), Control Options
                  • Live Gas and Electrical Hands-On Testing – Proflame 2, Dexen GM6K
                  • Questions and Final Interactive Quiz
                  Maxitrol GV60 Remote Electronic Ignition Control Systems
                  • Covers both generations of control systems – PLUS/MAX and Valor10.
                  • Hands-on training for troubleshooting the controls including the use of various testing tools
                  • Attendees will learn methods to solve most issues with a single visit to a customer’s home
                    Sales
                    Asking Probing Questions
                    • What questions will keep you engaged with your potential customer?
                    • Why Probing is one of the most important steps of the sales process
                    • Techniques for active listening and empathetic communication
                    • Building trust and rapport with clients through meaningful dialogue
                    Sales Process
                    • Continues from Asking Probing Questions
                    • 7-step and 4 step sales processes
                    • Adapting to technology in the sales process
                    • Interpretation of manufacturer manual content
                    Technical
                    Installation Prep to Prevent Service-Related Issues
                    • Checklist and setup procedures that will assist the installation teams
                    • Planning, Installing, finishing and commissioning tips
                    • Troubleshooting and documentation during the install and setup phase
                    Maxitrol GV60 Remote Electronic Ignition Control Systems
                    • Covers both generations of control systems – PLUS/MAX and Valor10.
                    • Hands-on training for troubleshooting the controls including the use of various testing tools
                    • Attendees will learn methods to solve most issues with a single visit to a customer’s home
                    Other
                    Retailer Focus Group
                    • Discussion on top issues retailers are facing in your area
                    • How HPBAC can help
                    Public Affairs Update
                    • Highlights of current proactive and reactive work
                    • Responses to bans and restrictions
                    • Upcoming campaigns

                    HANDS-ON TRAINING DAY IN BARRIE, ON

                    Thursday, August 24, 2023

                    Thanks to everyone that came out and participated in the Troubleshooting Electronic Ignition Systems Hands-On Training and Installation Prep sessions at Napoleon’s south end facility in Barrie, ON. Special thanks to the event sponsors and to the trainers and speakers who provided the training sessions, and to Napoleon for hosting the event.

                    TRAINING DAY IN GANDER, NL

                    Wednesday, June 28, 2023

                    For the first time ever, HPBAC welcomed industry members from across Newfoundland for an all day training and social event in Gander. Feedback on the sessions was overwhelmingly positive, and the great food and lively atmosphere contributed to making the event a success. Thank you to everyone who participated, with special thanks to the event sponsors and to the trainers and speakers who provided the training sessions.

                    HPBAC RECEPTION IN CALGARY, AB

                    Tuesday, May 9, 2023

                    HPBAC were thrilled to return to Calgary AB at the beginning of May after a long hiatus. Staff and the Board of Directors hosted a small reception at Craft Brewery in downtown Calgary to welcome and reconnect with approximately 20-30 local industry members. Thank you to everyone who came out and we hope to see you again soon!

                    DEALER DAYS IN ABBOTSFORD, BC

                    April 26–April 27, 2023

                    Thank you to everyone that attended Dealer Days in Abbotsford, BC. Over 100 people came out to visit open houses at Concorde Distributing, Northwest Stoves and Valor, participated in training sessions, and took the opportunity to network with fellow industry members.
                    Special thanks to all of the event sponsors, and to the manufacturers who provided the training sessions.

                    contact us

                    Have a question or just want to say hello? Drop us a line and we'll get back to you as soon as possible.

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