Education Days

EDUCATION DAYS 2021

Manufacturer-Dealer Technical Training Sessions

These sessions are free but participants must register.

Renaissance Fireplaces Tech and Troubleshooting

This session covers the Uptown 600 and Rumford models from the Renaissance Fireplaces lineup. Using 3D design software, we look at the inner workings of Renaissance Fireplaces. This session is well suited for both sales or technical staff. Concepts vary from simple explanations of the door system to diagnosing complex problems.

* Open to ICC-RSF dealers only.

Basics of HHT’s Intellifire Touch (IFT) Gas Ignition System

This session examines the Intellifire Touch electronic intermittent pilot ignition system – the components used in the system and what each does, how they function, and options available. It also outlines the Sequence of Operation – what happens when the system is turned on allowing the unit to light and burn – which is essential for understanding how to troubleshoot. This session does not cover troubleshooting but provides some helpful tips.

Valor Connect

This session covers tech, marketing and product updates.

* Open to Valor dealers only.

Business Strategy & Sales Sessions

Hosted by Tim Reed of The Firetime Network.

Selling to Today’s Customer

7 Steps to master retail sales and fine tune your sales process.

Many businesses do not have a consistent sales process that guarantees a successful customer experience. Also, this lack of a formal process makes it nearly impossible to train and retain salespeople, leading to frustration and burnout on all fronts.

This class will teach your sales team 7 steps to enhance their effectiveness on the sales floor, as well as give you a road map to continue their growth. By the end of the class your team will understand these three critical aspects of sales:

  • How to motivate and harness a customer’s momentum with a consistent sales process
  • Why customers want to be asked for the sale (and how to do it)
  • How to follow up with customers for higher close rates and repeat business

Take control of your sales process and serve more customers than you ever thought possible – your team (and your wallet) will thank you for it.

Stop Losing Talent

How to build your business to keep team members long term.

Talent is everywhere – but many businesses miss out because they don’t know how to recognize it, and they aren’t sure what to do with it when given the opportunity.

This course will teach you:

  • Why talented people are leaving hearth retailers all over North America
  • How building processes into your business allows you harness and magnify talent
  • What team members are looking for in a company that will inspire them to stay long term

Understanding this will help you make the most of the talent you have right now and make your company wildly attractive to anyone you look to hire in the future.

Mentorship Wins

How to evaluate your team and give feedback based on reality and not emotion.

Everyone knows that it’s important to grow team members, but few companies actual invest in it. The problem is that investing in your team is difficult – after all, there’s always something more important to do, right? Wrong.

Your best team members are dying for one thing: mentorship. As a leader, you have the ability to give it to them and groom them for success beyond what they ever thought was possible.

This course will teach you:

  • How to build a regular cadence of mentorship that pays off in spades longterm
  • Why believing the lie, “I don’t want to invest too much because they might leave me” is the most foolish thing imaginable.
  • What every team member wants from their leader.

Don’t go another day letting your team die on the vine. Instead, take control of your situation, become the leader the your team is looking for, and grow a business that is bigger than yourself.

Single Session:

HPBAC Member $25
HPBAC Non-Member $75

3 Session Package:

HPBAC Member $59
HPBAC Non-Member $159
We gratefully acknowledge the support of sponsors Forge Distribution Inc, ICC-RSF and Valor Gas Fireplaces.

EDUCATION DAYS 2020

Modern Woodburning Venting &
Modern Gas Venting Principles

HPBAC surveyed members to learn what issues they are facing when dealing with woodburning and gas venting that could be addressed in technical training sessions. We worked with NFI to develop these special training sessions for HPBAC members.

Thanks to everyone who participated, with special thanks to Rick Vlahos and Rich Sedgwick from NFI.

EDUCATION DAYS 2019

Troubleshooting Electronic Ignition Training Events

Continuous pilot lights in new installations of gas hearth appliances will soon be eliminated in Canada. These sessions, held in Nova Scotia, Ontario and BC, were devoted to educating participants about the transition.

Thanks to everyone who participated, with special thanks to our sponsors and contributors.

What Our Participants Had to Say:

“The instructors were extremely knowledgeable in their presentation and understanding of troubleshooting the ignition systems in the field. Our seasoned gas technicians learned more in this one day presentation than any service manual or years of experience could have provided. We left with a much better understanding of the GV60 valve, Proflame 1 and 11, and the use of the multimeter in diagnosing service issues with electronic ignition systems. Our technicians readily applied their troubleshooting experience the very next day in the field and it saved our team time and money! We paid for our training in one day!!!! I see future value in the coming season, along with the confidence the technicians have going to a service call.”
George Leblanc, General Manager, Maritime Fireplaces Ltd., Moncton NB

“Great session, trainer was very thorough. Good day, well worth the expense. I would recommend it to all dealers in the industry.”
Gord Prince, Ontario & Atlantic Sales Manager, Energy Products Group, Waterloo ON

“The day was a wealth of information, presenters from most of the electronic systems we use did an excellent job of explaining the designs behind their systems and how they are intended to work currently as well as what we are going to see happening in the near future. They then went into detail on troubleshooting and diagnosing their systems and what to watch for as well as some hands on diagnostics on actual modules. It was also nice to have a chance to network with other techs, manufacturer reps and the team from HPBAC. I look forward to more opportunities like this in the future.”
Rob Stiller, Norfolk Fireplace, Simcoe ON

“Being able to work with actual burner assemblies was key to learning and retaining service protocol.”
Jeff Jackson, The Fireplace Center & Patio Shop, Ottawa ON

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